Terms & Conditions

These Terms & Conditions ('Terms' or 'Agreement') constitute a legally binding agreement between you (whether individually or on behalf of an entity you represent, referred to as 'you,' 'your,' or 'Client') and BRAVALEADS LLC (“BravaLeads,” “we,” “us,” or “our”).

By accessing our website (bravaleads.com), scheduling a demonstration, using our software, subscribing to our services, or interacting with our automated communication tools, you represent and warrant that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy.

If you do not agree with all of these Terms, you are expressly prohibited from using or accessing BravaLeads services and must discontinue use immediately.

BravaLeads provides automated lead-capture, missed-call text-back, two-way messaging, appointment scheduling, lead pipeline tracking, and automated multi-day follow-up software systems designed for local businesses and service providers.

Our software and configuration services connect with business phone lines and inbound digital channels to bridge missed customer calls with automated SMS replies, gather customer service requirements, notify business staff, and allow seamless manual conversation takeover.

We reserve the right to modify, enhance, update, or discontinue features of our platform at our discretion to maintain service quality and reliability.

When using BravaLeads, you agree to:

A. Provide accurate, current, and complete business information during registration, onboarding, and configuration.

B. Maintain the confidentiality and security of any credentials, login information, or API tokens associated with your account.

C. Accept full responsibility for all activities, messages, and calls that occur under your account credentials or configured phone numbers.

D. Comply with all applicable local, state, federal, and international laws, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, telecommunications regulations, and consumer privacy legislation.

You agree not to use BravaLeads for any unlawful, prohibited, or harmful purposes. Prohibited activities include, but are not limited to:

Subscription Fees: Access to BravaLeads is provided on a recurring monthly subscription basis (standard plan: $297 per month, or as agreed in your service schedule). All fees are quoted and payable in United States Dollars (USD).

Recurring Billing: By subscribing, you authorize BravaLeads and our third-party payment processor to automatically charge your designated payment method on a recurring monthly cycle until cancelled.

No Long-Term Contracts & Cancellation: There are no long-term contracts or cancellation penalties. You may cancel your subscription at any time by providing written notice to hello@bravaleads.com or through your account management interface. Cancellation will take effect at the conclusion of your current billing period.

BravaLeads integrates with and relies upon third-party services, including telecommunications networks, cellular carriers, cloud telephony providers (e.g., Twilio), payment gateways (e.g., Stripe), cloud hosting providers, and calendar systems (e.g., Google Calendar).

While we select high-reliability enterprise partners, BravaLeads does not own or control third-party infrastructure. We are not responsible or liable for any carrier filtering, cellular network outages, delivery delays, third-party API changes, or service interruptions caused by third-party systems outside our direct control.

All intellectual property rights in and to the BravaLeads platform—including software code, designs, algorithms, user interfaces, branding, trademarks, logos, domain names, documentation, and training materials—are and shall remain the exclusive property of BravaLeads and its licensors.

Subject to these Terms and active subscription standing, BravaLeads grants you a limited, non-exclusive, non-transferable, revocable license to access and use the platform solely for your internal business operations during the term of your agreement.

BravaLeads provides automated software tools, message workflows, and configuration services engineered to streamline customer communication, capture missed calls, and assist with follow-up efficiency.

If you separately and affirmatively opt in to receive text messages from BRAVALEADS LLC (BravaLeads), the following SMS Messaging Terms apply. Providing a phone number, submitting a form, requesting information, scheduling an appointment, or purchasing a service does not by itself constitute consent to receive marketing text messages.

Consent to receive marketing text messages is not a condition of purchase.

BRAVALEADS LLC (BravaLeads) operates text messaging communications for business notifications, customer support, and requested services. Text messages are sent only when you have affirmatively provided consent for that specific category of communication. Consent to receive marketing or promotional text messages is collected separately from non-marketing transactional communications, and opting into one category does not automatically opt you into the other.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE BRAVALEADS WEBSITE, SOFTWARE, AND SERVICES ARE PROVIDED ON AN 'AS IS' AND 'AS AVAILABLE' BASIS, WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS, IMPLIED, OR STATUTORY.

BRAVALEADS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, NOR DO WE WARRANT THAT WIRELESS CARRIERS WILL DELIVER 100% OF SMS MESSAGES UNFILTERED OR WITHOUT DELAYS.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL BRAVALEADS, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF BUSINESS OPPORTUNITIES, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES.

UNDER NO CIRCUMSTANCES SHALL BRAVALEADS' TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICES EXCEED THE TOTAL FEES ACTUALLY PAID BY YOU TO BRAVALEADS IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

Either party may terminate this Agreement at any time. You may terminate your subscription by contacting hello@bravaleads.com prior to the renewal of your next billing period.

BravaLeads reserves the right to suspend or terminate your access immediately without notice if you violate these Terms, engage in fraudulent activity, violate telecommunications carrier rules, or fail to pay applicable subscription fees.

Upon termination, your right to access the platform will cease immediately, and all provisions of these Terms that by their nature should survive termination shall survive (including intellectual property, disclaimers, limitations of liability, and governing law).

We reserve the right to revise, update, or amend these Terms at any time. When modifications are made, we will update the 'Effective Date' at the top of this document.

Your continued access to or use of BravaLeads following the publication of revised Terms constitutes your irrevocable acceptance of such changes. If you do not agree to the modified Terms, you must terminate your account and discontinue use of our services.

These Terms and any dispute arising out of or related to your use of BravaLeads shall be governed by, construed, and enforced in accordance with applicable laws, without regard to conflict of law principles.

Any legal suit, action, or proceeding arising out of or related to these Terms shall be instituted exclusively in courts of competent jurisdiction, and each party irrevocably submits to the jurisdiction and venue of such courts.